How does it work
We love local, which means our delivery service is for Johannesburg only.
Delivery cost is a flat rate of R70. Delivery is free for orders above R500 (excluding jar deposits).
Delivery will take place within 2 working days (Monday-Friday) of an order being placed.
All food products are dispensed in reusable glass jars or bottles, ranging from 250ml to 3L. Although products are priced according to weight, no one likes a half-empty jar, therefore we have determined the weight of each product in the volumes available, and the price will reflect this.
We work with a deposit system for the glass jars and bottles, similar to the milk bottle exchange of old. You pay a fully-refundable deposit on every jar. When you place your next order, we will deliver your order and pick up the empty jars you may have and provide you with a credit on your account, or alternatively, refund you the amount. If you do not intend to order from us again, please contact us with regards to our return address to receive your deposit refund.
We ask that you take care of the jars and not use them for anything other than the intended purpose, as you are essentially renting the jars from The Unwrapped Co. Unfortunately, we cannot provide a refund for broken or damaged jars. Once returned, jars will be cleaned and sanitised.
Packaging for delivery may not be 'pretty', as we consciously choose to use recycled boxes and packaging material.
If we do not have sufficient stock of a requested product, we will contact you as soon as possible to offer a refund or alternative product.
Due to the nature of our products, we cannot accept any returns. However, if a product is damaged or of inferior quality, please contact us and we promise to resolve the situation within 48 hours.
Our products are unfortunately not safe for people with nut allergies, as we cannot guarantee that cross-contamination does not occur.